Thank you for REGISTERING for "Revenue from Learning"

Great to have you registered for the webinar! 

Here is what we plan to discuss with you:

1. Welcome and opening.
2. Introduction to Customer Experience in the service industry.
3. How to create the ultimate customer experience? 
4. Introduction to Learning Circles.
5. The service experience learning circle.
6. Revenue generating learning circles.
7. Summary and close.

Some of these topics are regularly discussed in our newsletter of in more detailed posted on our blog. 

We like to share over 25 years experience, which allowed us to develop a simple but powerful method to involve your operational staff in creating a great customer experience. Indeed, through training & development programs, designing learning processes and involving employees into receiving feedback from customers.

Wouldn't it be great if you receive feedback from your customer on your role in delivering a service? Shouldn't every employee receive this type of feedback? It delivers great opportunities to further improve the customer experience. In fact, the method helps breaking down every aspect of the customer experience to the jobs involved, both in making as well as delivering the service. Feedback extracted and filtered carefully, provides: 

• New insights to employees on their contribution to the organisation and its customers;
• Great motivation for doing it better next time;
• Clear action points on where to improve;
• Opportunities for personal development through coaching by the team leader or manager;
• Overall and continuous information on Customer satisfaction, loyalty and advocacy.

How is your organisation dealing with creating the best customer experience possible? How does the HRD departments (e.g. Training & development, Management development, etc.) get involved and are they steering these processes? 

Please share your views or post a question you would like to get answered below. Thank you!